New features on the horizon

As 2012 draws ever closer, Nomadesk continues to push an aggressive plan for product enhancements. I mentioned in my November 3^rd post that our management team is working on 5 areas of improvement for our product. Today, I wanted to update you on the newest features that will be included in our December release of version 4.8.10.

I am really excited to announce that we have added file notifications in this release. Many of you have mentioned this would be a valuable added service, and our product team has been hard at work to develop this feature (kudos to John and his team for this accomplishment!) After this release, you will have the option to set email notifications when files are created, updated or deleted on your fileserver on a real-time, daily or weekly basis. Additional functionality in this release includes:

• Online Activity Log
• Online Trashcan
• File Details Page

The new release will also provide UX improvements to the product, including the unveiling of our updated branding for Nomadesk. This December, you can expect a change in our company logo and color scheme. Our new branding will be a fresh look, created to stand out from the crowd, highlight the professional and secure nature of our product, and compliment our vision of the future of Nomadesk.

Be on the lookout for release notes for version 4.8.10 if you interested in all the details of these features and how they will help make your life easier.

Our whole goal here at Nomadesk is to create a product that is smart, simple and secure to make day-to-day business a little less stressful. Before I sign off, I want to give you a small glimpse of our plans for the New Year. A few of our other high-level roadmap plans include:

• Optional encryption for users
• Ability to prioritize syncing
• Ability to download Nomadesk files to mobile device (iPad and iPhone are first launches)
• 2^nd generation improvements for file notifications
• Additional design and UX improvements for ease-of-use

As always, I ask that you share your thoughts with me on these new features, as well as recommendations for opportunities to improve.

Looking forward to hearing your feedback,

Darren

Are you getting the help you need?

As a follow-up to my post last week, I wanted to expand on the changes Nomadesk is making to our customer support. We are driving our efforts to improve the quality of our solution, and we are listening to suggestions from our customers. You asked us to provide more accessible and more knowledgeable support when you have a question or need assistance using Nomadesk. As a result, last month we transitioned to local customer support resources.  Our new support teams are now in-office with the rest of our staff in Gent, Belgium and Austin, Texas.

The decision to move our support capabilities internally was made with the understanding that our costs will increase, but we believe our overall service will improve and be of greater value to you. Our support personnel are now sitting in the same office as our developers and technical resources, which reduces the time needed to research and deploy fixes. Having local language capability also allows for better communication so we can provide more thorough assistance.

With the shift from an outsourced assistance program to internal support staff, we have changed our support hours from 24/7 to normal office hours in EMEA and Americas. We have not yet had any issue with this change in support coverage, since we do not receive many calls outside of these hours.

Please share your thoughts with me on these changes. I would like feedback on it, and am curious if you have experienced this improvement in our support.

I am planning on more blog updates on other key improvements over the next few weeks! Stay tuned…

Thanks,

Darren